Your Privacy is important to us
Country Camping values our customers and wants you to understand that
your privacy is important to us. The purpose of this document is to explain
how Country Camping Leisure Products (referred to as “we or “us” in this
policy) protects all personal information that you provide for the purchase,
service, rental, lease, and financing of recreational vehicles.
Personal Information…
Personal information is any factual or subjective information, recorded or
not, about an identifiable individual. This includes, but is not limited to:
- age, name, weight, height, marital status;
- medical records;
- information about employees, their family members that may be
forwarded to employee benefit carriers;
- ID numbers, income, ethnic origin, or blood type;
- Opinions, evaluations, comments, social status, disciplinary actions,
employee files;
- Credit records, loan records, existence of a dispute between a
consumer and a merchant, intentions (i.e. To acquire goods or services, or
change jobs)
Personal information does not include job title, telephone number or
address that may appear on a business card or in the telephone directory.
Accountability…
We are responsible for all personal information that is under our control
and we have designated Rhonda Darbyson as our privacy officer. Her duty is
to ensure that we comply with this policy and with the privacy legislation.
If you wish to contact Rhonda Darbyson you may do so at:
When we collect information and what information we collect…
If you approach Country Camping to:
Purchase a vehicle, receive repairs and service, finance a vehicle,
purchase other products and services from us, participate in our surveys,
contests or promotions, test drive one of our vehicles, or contact one of
our dealership staff…
We may collect some or all of the following information:
 | your name, address, and telephone number |
| email address or fax number |
| your driver’s license number or photocopy of your driver’s license |
| your occupation, income, and years of employment |
| information about your driving preferences (i.e. Preferred size, color
and style of vehicle, kilometers driven annually, etc.) |
| details of your vehicle and its service or accident history |
| information regarding your current vehicle and any trade-in |
| your insurance company and agent information, as well as policy and
insurance coverage information |
| your date of birth and the date of birth of other family members |
| your social insurance number and that of fellow family members |
| your language preference |
| financial and credit information about your and/or your family |
| the amount of any loans and debts, interest and repayment schedules |
| if applying for life or disability insurance the any health
information |
| the amount of life and disability insurance taken and the details of
those policies |
| similar information about other members of your family |
Most Credit Reporting Agencies use the Social Insurance Number to ensure
that proper identification is made when conducting credit history reviews
and preparing necessary credit reports. However, the provision of your SIN
is optional. If you do not wish to supply a SIN then the time needed to
obtain an accurate credit report may be affected.
Securing your personal information…
Your personal information is very important to us and is used by us for
the purposes identified below. Access to your personal information is
limited to those employees of Country Camping Leisure Products who require
access to it.
Your personal information may be used to provide products and services
that you require. This may include: obtaining a license for the vehicle,
credit reports for financing, service reminders, updates and information
regarding products and services that we offer that may be of interest to
you.
Country Camping Leisure Products DOES NOT sell your personal information
to third parties. We may be required to share your information with
companies to assist in our service to you. This may include warranty
companies, manufacturers, financial institutions, financing companies, your
insurance agent and company, and credit reporting agencies. We may also
disclose your personal information when we are required or permitted by law.
All employees of Country Camping Leisure Products have signed
“confidentiality agreements” that clearly identifies that any and all
personal information collected at or for our dealership is the property of
the dealership and cannot be taken outside of our dealership at any time.
How long we retain your personal information…
We retain your personal information for as long as we know that you are
the owner of the vehicle or to a maximum of seven years. Information
regarding financing is kept for the duration of the loans. Service and
repair information is kept for as long as reasonably necessary to address
any service or repair to the vehicle, or as required by law. We comply with
any legal requirements pertaining to the retention of personal information.
Limiting use of your personal information…
We collect personal information that pertains to selling your vehicle,
providing products and services related to the vehicle, financing of the
vehicle, or repairing your vehicle. We must disclose this information to
perform the above tasks. If there is any personal information that you would
not like disclosed or used in any specific way, please contact Rhonda
Darbyson. We will discuss with you options to limit collection, use and
disclosure of your personal information.
Access to your personal information…
At any time, you have the right to access the personal information that
we have collected to be corrected if it is believed to be inaccurate in any
way. Please contact Rhonda Darbyson to assist you. These requests must be
received in writing in compliance with the privacy legislation. Customer
information will be promptly destroyed upon written request from the
customer.
Issuing complaints…
A complaint form will be provided upon request. This form states the
date of the complaint, name and phone number of the complainant, and the
nature of the complaint. This form will be given to the privacy officer and
promptly investigated. We will rectify any situations that may require
changes in the practices and policies of our privacy procedures and
communicate those changes to the relevant staff. You will be quickly
notified of the investigation outcome and any relevant steps that were taken
to rectify the situation.
Question and Concerns…
If you have any questions or concerns regarding this Privacy Policy you
may contact Rhonda Darbyson at Country Camping Leisure Products as above.
For more information regarding the privacy legislation please see
www.mser.gov.bc.ca .
